Privacy Policy
1. Definition of Personal Information

“Personal Information” refers to information that can identify an individual customer, such as name, address, telephone number, email address, date of birth, gender, place of employment, and family composition, provided by the customer.

2. Acquisition of Personal Information

On our website, we may collect personal information from customers within the necessary scope in order to properly provide various services. When acquiring such information, we will clearly state the purpose of use in advance and obtain it through appropriate and fair means.
(Please note that if customers do not provide their personal information, some products and services may not be properly provided.)

3. Purpose of Use of Personal Information

The personal information provided by customers on our website will be used for the following purposes. We will not handle the information beyond the scope of these purposes.

To respond to inquiries from customers

To send materials related to services requested by customers

To appropriately provide services applied for by customers

To provide customers with useful information on services handled by our company and affiliated group companies (Customers who do not wish to receive such information may request to stop such communications.)

To contact customers when necessary for other reasons

Joint Use with Our Company and Affiliated Companies
In order to provide better services, our company and its affiliated group companies may jointly use the personal information provided by customers. In addition, our company and affiliated group companies may provide information regarding services via email or direct mail. Customers who do not wish to receive such information may request to stop such communications.

4. Provision and Disclosure of Personal Information

We will not provide or disclose customers’ personal information to third parties except in the following cases:

With the consent of the customer

When disclosure is required by law or regulation

When it is deemed necessary to protect human life, body, or property

We may statistically process the personal information provided by customers and provide or disclose it as “statistical information.” Such information does not contain any details that can identify individual customers.

Provision/Disclosure to Contractors
We may outsource operations related to the handling of personal information to third parties. In such cases, we may provide or disclose customers’ personal information to the contractor within the necessary scope. We will take appropriate measures, such as requiring contractors by contract to strictly manage personal information, prohibit re-disclosure, and prevent information leakage.

5. Requests for Disclosure, Correction, or Deletion of Personal Information

If a customer requests disclosure, correction, or deletion of their personal information, we will confirm that the requester is the individual concerned or a legal representative, in accordance with our prescribed procedures, and respond promptly within a reasonable scope.

6. Security Control Measures for Personal Information

On our website, we strictly manage the personal information provided by customers and implement necessary and sufficient security measures to prevent unauthorized access, loss, destruction, alteration, or leakage.

Use of Cookies
Some pages of our website use a technology called “cookies” to reduce the burden on customers and make the site more convenient to use.
A cookie is a small text file stored on the customer’s computer when visiting our website. This enables the customer’s computer to be recognized upon their next visit, improving convenience. Cookies do not contain information that identifies individuals.
Most web browsers are set to accept cookies, but customers can set their browser to refuse cookies. Please note, however, that some functions of the website may not operate properly if cookies are disabled.

Links to Other Websites
Our website contains links to websites operated by other companies in order to provide useful information and services to customers. Please note that we are not responsible for the handling of personal information on linked websites.

Storage of Personal Information
Our website uses Wix, and personal information may be stored in data centers located outside Japan. For details, please refer to Wix’s Privacy Policy: https://ja.wix.com/about/privacy

7. Revisions to the Privacy Policy

In order to further protect customers’ personal information, we may review and revise our initiatives regarding the handling of personal information as necessary. Any revisions will be posted on our website.

8. Contact for Inquiries Regarding Personal Information

For opinions or questions regarding the handling of personal information, please contact us at the following address:

SUN HOPE Co.,Ltd.
3307-6, Hitotsumatsu-tei,Chosei-mura, Chosei-gun, Chiba-ken,299-4324 Japan
TEL: +81 62170077